Privacy Policy

D.M.P Trailer Services ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your details when you engage with us — whether through our website, over the phone, or in person.

What We Collect

  • Your name, phone number, email address, and suburb when you request a quote or book a service.
  • Details about your trailer type or service needs (e.g. caravan servicing, brake or bearing repairs, electrical work).
  • Website data such as pages visited, browser type, and device information (collected through cookies).

How We Use Your Information

  • To provide quotes, respond to enquiries, and deliver our repair and servicing work.
  • To confirm bookings, provide updates, or contact you regarding your service.
  • To improve our website, communication, and customer experience.

Sharing Your Information

We never sell your personal information. We may share limited details with trusted service partners or suppliers when necessary to complete your job — for example, to order specific trailer parts. All partners are required to maintain confidentiality and only use your information for the purpose it was shared.

Cookies

Our website uses cookies and tracking tools (such as Google Analytics and Meta Pixel) to better understand visitor behaviour and improve our online services. You can choose to disable cookies in your browser settings, but some site features may not function properly as a result.

Keeping Your Information Secure

We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, or disclosure. Access to personal data is restricted to staff who need it to perform their work.

Your Rights

If you wish to access, correct, or delete your personal information, please contact us and we’ll respond promptly. You can reach us at [email protected].

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

D.M.P Trailer Services
Factory 8, Star Point Place, Hastings VIC 3915
Phone: 0480 337 693
Email: [email protected]